Choose How You Receive Security Codes
Security codes add an extra layer of protection to keep your account safe. You’ll be asked to enter a code when signing in, resetting your password, or confirming sensitive actions.
By default, codes are sent to your primary email address. However, you can choose a different delivery method—such as text message or phone call to your mobile device—whatever works best for you.
Receive Security Codes via Text Message
To update your delivery preferences to receive codes via SMS:
- Navigate to the “Services & Settings” page. Under the “Security Settings” section, click “Security Code Delivery.
- On the “Send Security Code via Text Alert” section, select “Enroll” to start receiving codes by text.
Tip: Don’t see the mobile number you want to use? Click your “Username” in the top-right corner and select “Contact Information” to update your phone number. - Follow the on-screen instructions; the system will guide you through the setup process.
️Note: The first text message may take up to one minute to arrive. - Enter the security code you receive via text.
- Click “Submit”
You’ll see a brief confirmation message and then be returned to the “Overview” page.>/p>
Receive Security Codes via Phone Voice Message
You can receive your security codes via voice message to any phone number saved in your contact information.
If you haven’t yet set up a number for voice delivery, on-screen prompts will guide you through the process. Once a phone number is saved but not yet enabled, you’ll see a link labeled “Enable delivery of voice messages to this phone” next to it.
Note: During setup, a security code will be sent via phone call to the number you select. Please ensure you’re available to answer the call before you begin.
- Navigate to the “Services & Settings” page. Under “Security Settings,” select “Security Code Delivery.”
- Find your chosen phone number and click the link that says “Enable delivery of voice messages to this phone.”
- Follow the on-screen instructions to enable that number for voice message delivery.
- Answer the call and listen for the security code. Enter the code in the field provided on the setup screen.
Note: Didn’t get the code? Click the “Click here” link on the screen to request a new one. - Select “Submit.” A confirmation message will appear.
- Click “Done” to return to the main screen.
- From your available security code delivery options, select the “voice delivery” option.
- Enter the security code provided to confirm your selection.
- Select “Submit” to finalize your settings.
You’ll be returned to the “Security Code Delivery Preferences” page, where your updated preferences will be displayed.